I always provide a written estimate to my clients including a scope of services with details of the exact work required, including commencement and completion dates and payment terms.

 

I receive work by many sources, the most common being email, fax, post or disk.  Please note that I am also able to collect local work.

 

General typing and PA/general administration is completed within 24-48 hours dependant upon the size of the project, however, I will meet all deadlines required.

 

All documentation received electronically is scanned using Norton's latest anti virus software, but please note it is my clients' responsibility to ensure they are also protected as well as possible.

 

I proofread all of my work, however, my clients carry out final proofreading and any minor errors will be corrected free of charge and returned within 24 hours.

 

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For clients that use my Retainer Services (Packages A-D on my Price Guide page), payment is required monthly in advance.

 

Hourly services are invoiced weekly or within 48 hours of completion for one-off projects.  For large one-off projects, a deposit is required prior to commencement which is dependent upon project size and duration.

 

Payment is accepted by cheque and must be in UK pounds sterling.  Account settlement is required 14 days from date of invoice.  Arrangements can also be made for payments to be received by BACS.  Interest is chargeable on any overdue accounts at a rate of 2.5% per month.

 

All materials such as stationery, post, telephone calls, miscelleneous items and mileage will be detailed clearly on my invoices.

 

Clients are charged to the nearest 15 minutes for ease of accounting purposes.

 

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I am able to provide a Confidentiality Agreement upon request, however, I assure complete discretion to all of my clients.